Operational excellence 2025: cultivating a culture of continuous improvement

Abd Rahman, Zanariah and Mat Din, Syaidatul Zarina and Othman, Akmal Aini and Elias, Suhaidi (2025) Operational excellence 2025: cultivating a culture of continuous improvement. In: Beyond Lectures: Insights from Business Discipline- (Cultivating Writing Culture in Marketing, Management, Finance & Economics). 1 ed. Universiti Teknologi MARA, Johor, Universiti Teknologi MARA, Cawangan Johor, Kampus Segamat, pp. 65-67. ISBN 9786297647043

Abstract

Increasingly challenging higher education landscape, universities are expected not only to provide quality teaching and learning but also to ensure that administrative systems and support services operate at an optimal level. Operational excellence can be defined as a work philosophy that emphasizes continuous improvement, process effectiveness, and prudent resource management to deliver consistent, reliable, and customer-oriented services (Liker, 2021). Through the OE Unit, UiTM Johor Branch can coordinate process improvement efforts more systematically, ultimately contributing to the enhancement of the overall organizational quality.

Item Details

Item Type:	Book Section
Creators:	Creators Email / ID Num. Abd Rahman, Zanariah UNSPECIFIED Mat Din, Syaidatul Zarina UNSPECIFIED Othman, Akmal Aini UNSPECIFIED Elias, Suhaidi UNSPECIFIED
Subjects:	H Social Sciences > HC Economic History and Conditions L Education > LB Theory and practice of education > Higher Education > Student affairs services. Student personnel administration
Divisions:	Universiti Teknologi MARA, Johor > Segamat Campus > Faculty of Business and Management
Page Range:	pp. 65-67
Keywords:	Operational excellence, Higher education management, Process improvement, Organizational quality, UiTM Johor, Resource management
Date:	2025
URI:	https://ir.uitm.edu.my/id/eprint/133233

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