A study on problems faced by the service provider and service user on the new parking system introduced at Majlis Perbandaran Muar, Johor

Modem society has an increasing appetite for the skills of others. As a result, the service industries are growing. They many aspects of personal life which some of the skills are technical and are learned through prolonged, intensive training. In introducing the new system, Majlis Perbandaran Muar faced more problems to ensure the success of new system can be achieved. There are many barriers to change the public’s attitude to accept the new system. As on of the government body, MPM is responsible to bring and create new system to ensure the development in the country can be achieved. So, the implementation can be achieved and improved by a combination of communities and governmental action. This research was conducted with the purposes of analysing and identifying the problems and recommending alternatives courses of actions for service provider and service user to improve the new system. The study was concentrated on Majlis Perbandaran Muar’ problem in introducing the new parking system.