It helpdesk system for WCT holdings / Zamy Ezuan Othman

It helpdesk system For WCT holdings is developed for employees at headquarters or site office to report on IT issues that they are facing using online form. Currently, all IT issues were reported to the IT Department using manual form which is sent directly by hand or through email to IT department. Sometimes, it is difficult for employees to make any complaint because there is no scanner or no internet access to submit a report form. Therefore, IHS has been developed. This system allows employees to report IT issues using a web browser on a smartphone or a computer. After making the report, the system will generate a case report id for employee’s references. The system was developed using open source software which include notepad++, laravel framework, Wamp Server and MYSQL. The methodology for the system development is waterfall model, it’s simple and easy to implement. The system was successfully developed and as a result, it will make life easier for employees to report any issue related to IT matter without extra efforts.