E-complaint facilities system at Institut Pendidikan Guru Kampus Bahasa Antarabangsa (IPGKBA) / Normaliza Mazanudin

The evolution of technology in life has made online-based system become synonymous with the society nowadays. Mobility and the ability in solving required matters with a prompt response have contributed the usage and demand of online based system. The system can be built by following specifications, information and requirements given by the user. The purpose of this project is to help Institut Pendidikan Guru Kampus Bahasa Antarabangsa (IPGKBA) staff and students in reporting towards any facilities failure occurred across the campus, at anywhere and at anytime convenience to them. The system can be accessed easily and supported by various platform of operating system. EasyPHP, Apache Server and MySQL database have had been used to built the system. Email notification and short messaging service (SMS) were implemented in order to acknowledge the user that campus facilities failure report have been received and an action is taken. Google mail getaway is used to deliver the email as it provides of big data usage while iSMS is used to send a text alert albeit different Telco’s. 90% of respondents agreed the systems are user-friendly and easy to be accessed. Thus, the system has been successfully developed and became one-stop-centre of reporting any facilities failure across campus.