A survey on the awareness towards consumers' legal rights with specific reference to Seremban town

Consumerism has always been an interesting subject to me. It has almost been 20 years since the first consumers association was formed in Malaysia. Today, consumerism has become public issues but despite the length of time questions always lingers on my mind. They are have the Malaysian consumers played their part fully as consumers, are they aware of their legal rights and if so, what are the extent of the rights that they know of. The above questions now formed the subject matters of this paper. In the first chapter, introduction ia made on the issue of consumerism in Malaysia. Who are the consumers, what are their basic rights and History and development of consumerism has been discussed. In the second chapter, a general study on consumer laws has been made. The effectiveness and weaknesses of the laws has been discussed to find out whether the laws are adequate in protecting consumers and also whether the laws are keeping, pace with the needs of modern consumers. Discussions were only made on the more important statutes. Finding of the survey are laid down in Chapter III. Analysis on the finding are dealt with in Chapter IV. Finding and analysis were based on the answers given by the respondents on the questionnaire distributed. Comparative study has bean made on the basis of income groups and races.