M-business future in Klang Valley: the acceptance of the interactive services in Maxis easy access 64K smart card

The main aim of the study is to analyze whether the M-Business application in the Maxis EasyAccess 64K Smart Card interactive services will accept by people in Klang Valley. Among the main aspects in this survey is the measurement of satisfaction toward the services, acceptance to the application in interactive services and people trust on MPayment. Four hundred people were taken as respondents in the survey. They are mainly people in Klang Valley. The main result obtained from the surveys most respondents' accept to use the services that provide by Maxis EasyAccess. In this study also come out with people trust towards M-Payment. The result shows the most of them not trust and afraid to use the M-Payment that provide by Maxis EasyAccess. Computer Packages such SPSS (Statistical Package for the Social Scientist) and Microsoft Excel were extensively used in data processing and analysis of this project. Among the statistics test which were used in this survey are t-test for independent samples, Chi-Square test for independence and Cramer's V-Statistics Contingency Coefficient. This survey is to find out the attributes which are needed to be given more concern in improving the quality of services and get the people acceptance to use the Maxis EasyAccess 64K Smart Card interactive services.