Assessing user satisfaction with facilities in medium-cost strata residence / Aznor Eisya Diana Abdullah ... [et al.]

Strata residences require more intensive facilities management than landed residences due to the shared common properties between strata owners. However, despite the establishment of the strata building sector, there is still a lack of clarity on what constitutes 'good facility management'. This study aimed to assess resident satisfaction with strata residence facilities. The research design employed a quantitative research method, involving the administration of questionnaires to gather the required data from residents. The findings of the research indicate that enhancing the satisfaction of strata residents is achievable through a comprehensive understanding of their expectations, identification of areas within service delivery requiring improvement, and subsequent implementation of appropriate changes. Management corporations could identify areas of service delivery that needed improvement and make changes to enhance the satisfaction of strata residents.