E-commerce interaction and the elements of trust / Mohd Sazili Shahibi , Zaitun Abu Bakar

Trust was often cited as the main reason why many customers are still sceptical about
some online vendors The purpose of this paper is to identify the elements of trust in ecommerce
interactions and how far the element of trust has influence a business
transactions electronically. A survey was conducted on Information System Personnel
in Selangor State government office. The result revealed policy clearly stated on the
website has been identified by the researcher as a dominant element to the Internet user
to trust a certain website. 69.4 percent of the respondents considered the element of
return policy in e-commerce website as significant and a core trust element in ecommerce
applications