Building a more intimate connection between spirituality and quality service performance at work / Mazni Saad … [et al.]

Saad, Mazni and Ahmad Shah, Norliana and Mohamed Mohan, Noor Malinda and Poniran, Halimi (2019) Building a more intimate connection between spirituality and quality service performance at work / Mazni Saad … [et al.]. Asia-Pacific Management Accounting Journal, 14 (2). pp. 1-25. ISSN 2550-1631

Abstract

One of the biggest challenges in tertiary education is that lecturers need to be versatile and able to quickly adapt to different challenges in many different functions or activities such as recruiting new student. Moreover, a higher timetable load may contribute to emotional stress, and lecturers need to know how to work with unpredictable situations like difficult students or office politics. Thus, lecturers need a huge support system in place to deal with these situations at work, but information on lecturers’ coping abilities, specifically referred to as spiritual intelligence (SQ) is limited and not yet understood. Therefore, this study aims to examine how the SQ affects performance of lecturers in privately-owned universities by measuring the quality services. Based on the questionnaires distributed to lecturers in selected privately-owned universities, this study found that the SQ level among the young lecturers was quite high. It was also revealed that all sub-dimensions of SQ were positive and also significantly affected the performance of the lecturers. The standardised coefficient beta values indicated that the sub-dimensions of Transcendence contributed to 37%, while Meaning contributed to 31% Service Quality.

Metadata

Item Type: Article
Creators:
CreatorsID Num. / Email
Saad, Maznimaznisaad@iium.edu.my
Ahmad Shah, Norliananorliana@unisel.edu.my
Mohamed Mohan, Noor Malindamalinda@unisel.edu.my
Poniran, Halimihalimi_poniran@unisel.edu.my
Subjects: H Social Sciences > HD Industries. Land use. Labor
H Social Sciences > HD Industries. Land use. Labor > Management. Industrial Management
H Social Sciences > HD Industries. Land use. Labor > Management. Industrial Management > Industrial productivity
H Social Sciences > HD Industries. Land use. Labor > Management. Industrial Management > Industrial productivity > Labor productivity
Divisions: Universiti Teknologi MARA, Selangor
Journal or Publication Title: Asia-Pacific Management Accounting Journal
Journal: UiTM Journal > Asia-Pacific Management Accounting Journal (APMAJ)
ISSN: 2550-1631
Volume: 14
Number: 2
Page Range: pp. 1-25
Official URL: http://arionline.uitm.edu.my/ojs/index.php/APMAJ/a...
Item ID: 29734
Uncontrolled Keywords: service quality, spiritual intelligence, privately-owned university, Malaysia
URI: http://ir.uitm.edu.my/id/eprint/29734

Download

[img] Text
AJ_MAZNI SAAD APMAJ B 19.pdf

Download (803kB)

Actions (login required)

View Item View Item

Downloads

Downloads per month over past year