Role of management accounting practices in creating values: a case study of Asia highway / Mohd Nur Hakim Bahaman and Ibrahim Kamal Abdul Rahman.

Bahaman, Mohd Nur Hakim and Abdul Rahman, Ibrahim Kamal (2014) Role of management accounting practices in creating values: a case study of Asia highway / Mohd Nur Hakim Bahaman and Ibrahim Kamal Abdul Rahman. Asia-Pacific Management Accounting Journal, 9 (1). pp. 1-36. ISSN 2550-1631

Abstract

Management accounting plays crucial role in a company because management accounting information helps managers to make decision. One of the areas that need critical analysis to make decision is marketing area where customers’ satisfaction is essential. In order to sustain customer satisfaction, various efforts need to be done by a company so that values to customer can be delivered. This study examined the role played by management accounting practices in the biggest highway concessionaires in the country in delivering values to customers. Furthermore, continuous improvement and innovation initiatives implemented by the company in delivering the customer values are carefully examined to see the how management accounting practices being applied in those initiatives. The impact of the efforts conducted, financially and non-financially were examined too.

Metadata

Item Type: Article
Creators:
CreatorsID Num. / Email
Bahaman, Mohd Nur HakimUNSPECIFIED
Abdul Rahman, Ibrahim KamalUNSPECIFIED
Subjects: H Social Sciences > HF Commerce > Accounting. Bookkeeping
H Social Sciences > HF Commerce > Accounting. Bookkeeping > Managerial accounting
Divisions: Universiti Teknologi MARA, Selangor > Puncak Alam Campus
Journal or Publication Title: Asia-Pacific Management Accounting Journal
Journal: UiTM Journal > Asia-Pacific Management Accounting Journal (APMAJ)
ISSN: 2550-1631
Volume: 9
Number: 1
Page Range: pp. 1-36
Official URL: http://arionline.uitm.edu.my/ojs/index.php/APMAJ/a...
Item ID: 29706
Uncontrolled Keywords: Evolution of Management Accounting, Customer Value, Service Quality And Customer Satisfaction
URI: http://ir.uitm.edu.my/id/eprint/29706

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