Consumers’ adoption of mobile payment: comparison between China and Malaysia / Soo Cheng Chuah … [et al.]

Soo, Cheng Chuah and S-T, Cao Stella and J-Y, Guo Trey and Z-J, Lian Ivey (2019) Consumers’ adoption of mobile payment: comparison between China and Malaysia / Soo Cheng Chuah … [et al.]. Advances in Business Research International Journal (ABRIJ), 5 (2). pp. 1-8. ISSN 2462-1838

Abstract

Mobile payment services has emerged as one of the prominent transaction payment methods. China is leading in mobile payment globally while mobile payment in Malaysia still in its infancy. This paper compares the factors in adoption of mobile payment among consumers’ in Zuhai, China and Kuala Lumpur, Malaysia. The factors included in the study were perceived usefulness, perceived ease of use, subjective norms and perceived security risk. A cross-sectional, descriptive study was undertaken on 96 smartphone users from China and 51 users from Malaysia. Inferential statistics Mann-Whitney U test was applied to compare between study variables. Spearman’s ho correlation was used to identify the association between the study variables and behavioral intention to adopt mobile payment services. The study found significant different between users’ perception on subjective norms and perceived security risk in these two city. There was no significant different for perceived usefulness and perceived ease of use between users in Zuhai and Kuala Lumpur. Significant negative linear correlations between perceived security risk and behavioral intention, and significant positive correlations between perceived usefulness, perceived ease of use and subjective norms and behavioral intention were observed from the study. The findings of this study indicate that the consumers in Kuala Lumpur have higher concern on mobile payment services security and greater social influences to adopt mobile payments.

Metadata

Item Type: Article
Creators:
CreatorsID Num. / Email
Soo, Cheng Chuahchuahsc@uitm.edu.my
S-T, Cao Stella171005101130@zhbit.com
J-Y, Guo Trey170304105253@zhbit.com
Z-J, Lian Ivey170206102151@zhbit.com
Subjects: H Social Sciences > HF Commerce > Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling
H Social Sciences > HF Commerce > Consumer satisfaction
H Social Sciences > HF Commerce > Consumer satisfaction > Malaysia
Divisions: Universiti Teknologi MARA, Selangor > Puncak Alam Campus > Faculty of Business and Management
Journal or Publication Title: Advances in Business Research International Journal (ABRIJ)
Journal: UiTM Journal > Advances in Business Research International Journal (ABRIJ)
ISSN: 2462-1838
Volume: 5
Number: 2
Page Range: pp. 1-8
Official URL: https://abrij.uitm.edu.my/images/document/vol5no2/...
Item ID: 29634
Uncontrolled Keywords: Mobile payment, Consumers’ Adoption
URI: http://ir.uitm.edu.my/id/eprint/29634

Download

[img] Text
AJ_SOO CHENG CHUAH ABRIJ B 19.pdf

Download (162kB)

Actions (login required)

View Item View Item

Downloads

Downloads per month over past year