Exploring students’ contentment level of the infrastructure at a public higher education institution in Malaysia / Wan Nurashikin Mahmood, Mohamad Ridhuan Mat Dangi and Khairul Anuar Mohd Ali

Mahmood, Wan Nurashikin and Mat Dangi, Mohamad Ridhuan and Mohd Ali, Khairul Anuar (2014) Exploring students’ contentment level of the infrastructure at a public higher education institution in Malaysia / Wan Nurashikin Mahmood, Mohamad Ridhuan Mat Dangi and Khairul Anuar Mohd Ali. Gading Journal for the Social Sciences, 18 (01). pp. 61-82. ISSN 2600-7568

Abstract

This paper attempts to assess the factors that influence the students’ satisfaction level towards higher learning education system. The study was conducted at a public university located in the east coast region of Malaysia involving 401 respondents. This study overviewed the students’ satisfaction towards the infrastructure provided by the university which includes the resource center or library service, ICT service, and the campus environment. This study used simple random sampling in selecting the respondents and descriptive statistics to analyse the data. The findings reveal that the services that gave the lowest satisfaction was the campus environment resulted from the lack of availability of parking space for students and lack of availability of food service in the campus and hostel. The university’s management should seriously consider these factors in order to improve the level of students’ satisfaction.

Metadata

Item Type: Article
Creators:
CreatorsID Num. / Email
Mahmood, Wan Nurashikinwnurashikin@pahang.uitm.edu.my
Mat Dangi, Mohamad Ridhuanridhuan@salam.uitm.edu.my
Mohd Ali, Khairul Anuarkabma@ukm.my
Subjects: G Geography. Anthropology. Recreation > GE Environmental Sciences > Environmental conditions. Environmental quality. Environmental indicators. Environmental degradation
L Education > LB Theory and practice of education > Higher Education
L Education > LB Theory and practice of education > Educational evaluation
L Education > LG Individual institutions > Asia > Malaysia
Divisions: Universiti Teknologi MARA, Pahang > UiTM Press, Pahang
Journal or Publication Title: Gading Journal for the Social Sciences
Journal: UiTM Journal > Gading Journal for the Social Sciences
ISSN: 2600-7568
Volume: 18
Number: 01
Page Range: pp. 61-82
Item ID: 29539
Uncontrolled Keywords: Campus environment, Infrastructure, Student satisfaction
URI: http://ir.uitm.edu.my/id/eprint/29539

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