Investigating students’ satisfaction level on implicit services of Malaysian public higher education institutions / Wan Nurashikin Mahmood, Mohamad Ridhuan Mat Dangi and Khairul Anuar Mohd Ali

Mahmood, Wan Nurashikin and Mat Dangi, Mohamad Ridhuan and Mohd Ali, Khairul Anuar (2014) Investigating students’ satisfaction level on implicit services of Malaysian public higher education institutions / Wan Nurashikin Mahmood, Mohamad Ridhuan Mat Dangi and Khairul Anuar Mohd Ali. Gading Journal for the Social Sciences, 18 (01). pp. 41-59. ISSN 2600-7568

Abstract

This paper attempts to assess the factors that influence the students‟ satisfaction level towards higher learning education system. By adopting simple random sampling technique, this study was participated by 401 respondents from a university in the East Coast region of Malaysia. This study emphasizes on the implicit services provided by the university which include admission and registration; the student affairs services; and teaching, learning and assessment. The findings indicated that majority of the respondents were satisfied with the teaching, learning and assessment aspects. Nevertheless, some factors need more attention and improvement as they indicate a lower level of satisfaction.

Metadata

Item Type: Article
Creators:
CreatorsID Num. / Email
Mahmood, Wan Nurashikinwnurashikin@pahang.uitm.edu.my
Mat Dangi, Mohamad Ridhuanridhuan@salam.uitm.edu.my
Mohd Ali, Khairul Anuarkabma@ukm.my
Subjects: L Education > LB Theory and practice of education > Performance. Competence. Academic achievement
L Education > LB Theory and practice of education > Higher Education
L Education > LB Theory and practice of education > Higher Education > Research
L Education > LB Theory and practice of education > Higher Education > Institutions of higher education
Divisions: Universiti Teknologi MARA, Pahang > Jengka Campus
Journal or Publication Title: Gading Journal for the Social Sciences
Journal: UiTM Journal > Gading Journal for the Social Sciences
ISSN: 2600-7568
Volume: 18
Number: 01
Page Range: pp. 41-59
Item ID: 29538
Uncontrolled Keywords: Higher education institutions, Quality services, Student satisfaction
URI: http://ir.uitm.edu.my/id/eprint/29538

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