Total quality management, firm performance, and the moderating role of competitive intensity / Ramatu Abdulkareem Abubakar, Kabiru Maitama Kura and Kabiru Jinjiri Ringim

Abubakar, Ramatu Abdulkareem and Kura, Kabiru Maitama and Ringim, Kabiru Jinjiri (2018) Total quality management, firm performance, and the moderating role of competitive intensity / Ramatu Abdulkareem Abubakar, Kabiru Maitama Kura and Kabiru Jinjiri Ringim. Journal of International Business, Economics and Entrepreneurship (JIBE), 3 (1). pp. 10-20. ISSN 2550-1429

Abstract

By integrating resource-based view and theory of quality management we evaluated the moderating role of competitive intensity on the link between total quality management (TQM) implementation and SME performance. Using a stratified random sampling, 357 self-administered questionnaires were distributed to owner‐managers of SMEs operating in Kano and Kaduna in the north-west geopolitical zone of Nigeria. Of the 714 questionnaires distributed, 440 unusable questionnaires with 57 percent responses were returned and further analysed. The hypotheses were tested using Partial least squares structural equation modeling. Results supported the hypothesised main effect of TQM implementation on SME performance. However, our empirical study revealed that competitive intensity does not moderate positive relationship between TQM implementation and SME performance.

Metadata

Item Type: Article
Creators:
CreatorsID Num. / Email
Abubakar, Ramatu AbdulkareemUNSPECIFIED
Kura, Kabiru MaitamaUNSPECIFIED
Ringim, Kabiru JinjiriUNSPECIFIED
Subjects: H Social Sciences > HD Industries. Land use. Labor > Management. Industrial Management > Total quality management. Benchmarking
Divisions: Universiti Teknologi MARA, Selangor > Puncak Alam Campus > Faculty of Business and Management
Journal or Publication Title: Journal of International Business, Economics and Entrepreneurship (JIBE)
Journal: UiTM Journal > Journal of International Business, Economics and Entrepreneurship
ISSN: 2550-1429
Volume: 3
Number: 1
Page Range: pp. 10-20
Official URL: https://jibe.uitm.edu.my/
Item ID: 29204
Uncontrolled Keywords: Airport retail, KLIA2, passengers, retail mix, shopping motivation
URI: http://ir.uitm.edu.my/id/eprint/29204

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