Factors influencing customers to choose Bank Rakyat Islamic credit card / Siti Nur'ain Ismail Yatim

Ismail Yatim, Siti Nur'ain (2019) Factors influencing customers to choose Bank Rakyat Islamic credit card / Siti Nur'ain Ismail Yatim. [Student Project] (Unpublished)

Abstract

Islamic credit card provides various facility such as credit facility or advanced payment. This research to study the factors influencing customers to choose the Bank Rakyat Islamic Credit Card by using Innovation Diffusion Theory (ID T) which IDT consist of relative advantage, compatibility, complexity, trialability and observability. This research is specifically focus on the Bank Rakyat Islamic credit card's customers in Bank Rakyat, Head Quarter (HQ). A descriptive study was conducted to 141 customers of Bank Rakyat. Seven section of questionnaire was distributed to the customer relating the Innovation Diffusion Theory and intention of use Bank Rakyat Islamic Credit Card. The study was found that relative advantage, compatibility and observability have significant relationship with the usage of Bank Rakyat Islamic Credit Card. The study is able to determine the factors influencing customers to choose the Bank Rakyat Islamic Credit Card despite the limitation when the customer is hardly to cooperate to respond this survey.

Metadata

Item Type: Student Project
Creators:
CreatorsID Num. / Email
Ismail Yatim, Siti Nur'ain2016648002
Subjects: H Social Sciences > HG Finance > Credit. Debt. Loans > Commercial credit. Commercial loans. Credit management
Divisions: Universiti Teknologi MARA, Johor > Segamat Campus > Faculty of Business and Management
Programme: Bachelor of Business Administration (Islamic Banking)
Item ID: 28644
Uncontrolled Keywords: Credit Card, Bank Rakyat, UiTM Cawangan Johor
URI: http://ir.uitm.edu.my/id/eprint/28644

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