Shopping attributes towards tourists revisit intention to Melaka / Hazeera Hafezah, Noorhashimah E Rahman and Nurliyana Syazwani Zulkefli

Hafezah, Hazeera and E Rahman, Noorhashimah and Zulkefli, Nurliyana Syazwani (2013) Shopping attributes towards tourists revisit intention to Melaka / Hazeera Hafezah, Noorhashimah E Rahman and Nurliyana Syazwani Zulkefli. Student Project. Faculty of Hotel and Tourism Management, Bandaraya Melaka. (Unpublished)

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Abstract

Shopping is an increasingly important leisure and tourist activity. Shopping becomes the most common and enjoyable activities undertaken by the people when they are on holiday. It is also acknowledged as a primary means of generating tourism revenue and contributing to economic development. In Malaysia, shopping is the country's second highest contributor where the shopping activities alone accounted as much as 25.7% of the tourist total expenditure in 2006. For that reason, this paper aims to highlight the attributes of shopping towards tourist’s revisit intention to Melaka. The results in this study provide strong support for the propositions of the study that five of the shopping attributes (quality of customer service, convenience, shopping environment, quality of the retailers and rewards and discounts) have significant influential effects on tourist’s revisit intention. The study found that both the shopping environment and rewards and discount were having the most significant contribution on the tourist’s revisit intention. Hence, the shopping environment as such the spaciousness, trendy, and cleanliness is essential factors to the tourist’s revisit intention. Furthermore, the availability of discounts in most shopping centers especially during sales and promotion and festivals are the extra bonus in creating tourist’s intention to revisit.

Item Type: Monograph (Student Project)
Creators:
CreatorsEmail
Hafezah, HazeeraUNSPECIFIED
E Rahman, NoorhashimahUNSPECIFIED
Zulkefli, Nurliyana SyazwaniUNSPECIFIED
Subjects: G Geography. Anthropology. Recreation > G Geography (General) > Travel. Voyages and travels (General) > Travel and state. Tourism
G Geography. Anthropology. Recreation > G Geography (General) > Travel. Voyages and travels (General) > Travel and state. Tourism > Malaysia
G Geography. Anthropology. Recreation > G Geography (General) > Travel. Voyages and travels (General) > Travel and state. Tourism > Malaysia > Melaka
H Social Sciences > HF Commerce > Shopping centers. Shopping malls
Divisions: Universiti Teknologi MARA, Melaka > Bandaraya Melaka Campus > Faculty of Hotel and Tourism Management
Item ID: 23619
Uncontrolled Keywords: Shopping attributes; Tourists revisit intention; Shopping environment
Last Modified: 07 Apr 2019 04:00
Depositing User: Perpustakaan UiTM Cawangan Melaka UiTM Cawangan Melaka
URI: http://ir.uitm.edu.my/id/eprint/23619

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