A study on the user's satisfactions of the Electronic Document Management System (EDMS) at Centralized Utility Facilities (CUF)/ Musliha Musman, Nura Nariza Mod Arifin and Amran Ali

Musman, Musliha and Mod Arifin, Nur Nariza and Ali, Amran (2014) A study on the user's satisfactions of the Electronic Document Management System (EDMS) at Centralized Utility Facilities (CUF)/ Musliha Musman, Nura Nariza Mod Arifin and Amran Ali. Terengganu International Management and Business Journal (TiMBeJ), 4 (1). pp. 19-37. ISSN 2232-0741

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Official URL: http://www.myjurnal.my/public/issue-view.php?id=44...

Abstract

The purpose of this study is to investigate the level of satisfaction among the user of Electronic Document Management System (EDMS) at Centralized Utility Facilities (CUF), Kertih. The study determines the relationship of five factors (content, accuracy, format, ease of use, response time) that influence satisfactory level among the users toward the EDMS. Further, this paper examines critical factor (content, accuracy, format, ease of use, response time) that contribute most to satisfaction. The research was conducted using a set of questionnaire to plant shutdown operators that using EDMS. This study is analyzed with reliability, validity, correlation and regression analysis. The empirical results show that content, accuracy, format and timeliness of EDMS do have a positive significant influence to the user satisfaction. Content is the most critical factor that contributes most to user satisfaction.

Item Type: Article
Creators:
CreatorsEmail
Musman, Muslihamusliha5468@tganu.uitm.edu.my
Mod Arifin, Nur NarizaUNSPECIFIED
Ali, AmranUNSPECIFIED
Subjects: Z Bibliography. Library Science. Information Resources (General) > ZA Information resources (General) > Electronic information resources
Z Bibliography. Library Science. Information Resources (General) > Information in specific formats or media > Electronic information resources
Divisions: Universiti Teknologi MARA, Terengganu > Dungun Campus > Faculty of Business and Management
Journal or Publication Title: Terengganu International Management and Business Journal (TiMBeJ)
ISSN: 2232-0741
Volume: 4
Number: 1
Page Range: pp. 19-37
Official URL: http://www.myjurnal.my/public/issue-view.php?id=44...
Item ID: 22491
Uncontrolled Keywords: End-user computing satisfaction; Electronic Dodument Management System; Information systems
Last Modified: 07 Jan 2019 08:15
Depositing User: Perpustakaan Cendekiawan UiTM Caw Terengganu
URI: http://ir.uitm.edu.my/id/eprint/22491

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