E-learning satisfaction: a perspective on UiTM E-PJJ students / Surianor Kamaralzaman … [et al.]

Kamaralzaman, Surianor and Abdul Talib, Faizah Eliza and Che Mamat, Rusalbiah and Mohi@Mohyi, Zurinawati and Dahalan, Muhammad Asyraf (2018) E-learning satisfaction: a perspective on UiTM E-PJJ students / Surianor Kamaralzaman … [et al.]. Social and Management Research Journal, 15 (1). pp. 49-66. ISSN 1675-7017


E-PJJ is a form of e-learning system that offers working adults to engage in UiTM’s distance learning programme. The system provides the students access to the course materials and lecture notes as well as to the interaction among students, and between students and the lecturers. The purpose of this study was to identify student’s satisfaction toward e-learning programme offered by Institute of Neo Education (iNED). A survey questionnaire was administered among the respondents who are undergraduates in the e-PJJ degree programmes, iNED at UiTM Shah Alam. This research examined the relationship of delivery method, content, communication facilities and system operations towards the level of student’s satisfaction. The findings showed a positive relationship between delivery methods, content, communication facilities, also system operations and student’s satisfaction. In addition, delivery method scored a moderate positive relationship towards student’s satisfaction. This study might be very useful for the institution that offer similar programme, namely distance learning that requires ICT to distribute knowledge, to teach and learn. All the shortcomings in the distance learning would be resolved for better education and service quality for future students.


Item Type: Article
CreatorsID Num. / Email
Kamaralzaman, SurianorUNSPECIFIED
Abdul Talib, Faizah ElizaUNSPECIFIED
Che Mamat, RusalbiahUNSPECIFIED
Mohi@Mohyi, ZurinawatiUNSPECIFIED
Dahalan, Muhammad AsyrafUNSPECIFIED
Subjects: L Education > LB Theory and practice of education > Learning. Learning strategies
L Education > LB Theory and practice of education > Learning ability
L Education > LB Theory and practice of education > Higher Education
Divisions: Universiti Teknologi MARA, Shah Alam > Research Management Centre (RMC)
Journal or Publication Title: Social and Management Research Journal
Journal: UiTM Journal > Social and Management Research Journal
ISSN: 1675-7017
Volume: 15
Number: 1
Page Range: pp. 49-66
Item ID: 21159
Uncontrolled Keywords: e-learning, distance learning, E-PJJ, student’s satisfaction, higher education.
URI: http://ir.uitm.edu.my/id/eprint/21159



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