Management control systems on managing employees and its effect on performance in services sector / Maziana Zakaria

Zakaria, Maziana (2016) Management control systems on managing employees and its effect on performance in services sector / Maziana Zakaria. In: The Doctoral Research Abstracts. IGS Biannual Publication, 9 (9). Institute of Graduate Studies, UiTM, Shah Alam.


Management control systems (MCS) were regarded as a helpful tool for organization in terms of controlling employees due to its nature dealing with resources and capabilities. Employees, currently, have become the central part in sustaining competitive advantage which has been argued that have a significant impact on performance. Employers are constantly searching for more relevant approaches in managing employees to achieve utmost performance, whilst employees are keen to enhance the benefits at work such as opportunities for more absorbing and inspiring work patterns. Therefore, the main objective of this study was to examine the nature of employees control as the elements of MCS on performance and the influence of task environment on MCS in services sector. Further consideration of wellbeing will take place as moderator in the relationship of MCS and performance. As such, this model eventually leads to having better on-going decision making. The employees control was incorporated in general MCS (omcs), interactive control (mics) and enabling control (mecs) systems as the elements of MCS. A questionnaire survey was conducted among managers in services organization which located in Peninsular Malaysia. An analysis of 166 survey responses shows mixed results for the hypotheses developed which empirically tested using Partial Least Square-SEM. For direct relationship, the results revealed that there is significant positive relationship between task environment and MCS…


Item Type: Book Section
CreatorsEmail / ID. Num
Zakaria, MazianaUNSPECIFIED
Subjects: L Education > LB Theory and practice of education > Higher Education > Dissertations, Academic. Preparation of theses > Malaysia
Divisions: Universiti Teknologi MARA, Shah Alam > Institut Pengajian Siswazah (IPSis) : Institute of Graduate Studies (IGS)
Series Name: IGS Biannual Publication
Volume: 9
Number: 9
Item ID: 19694
Uncontrolled Keywords: Abstract; Abstract of thesis; Newsletter; Research information; Doctoral graduates; IPSis; IGS; UiTM; Management control systems



Download (695kB) | Preview

View in Google Scholar

Actions (login required)

View Item View Item


Downloads per month over past year