Service quality attributes: perspective of newly registered postgraduate students by research / Siti Halijjah Shariff, Syazwani Amanina Azman, Nur Fhatihah Zakria

Shariff, Siti Halijjah and Azman, Syazwani Amanina and Zakria, Nur Fhatihah (2016) Service quality attributes: perspective of newly registered postgraduate students by research / Siti Halijjah Shariff, Syazwani Amanina Azman, Nur Fhatihah Zakria. Journal of International Business, Economics and Entrepreneurship (JIBE), 1 (1). pp. 35-38. ISSN 2550-1429

Abstract

For service industry, it is rather difficult to measure quality of service since services are intangible in nature. Nevertheless, effort on measuring service quality will have to be done to form a basis of monitoring, control and planning. This study looks into the service quality attributes of postgraduate programme by research by having newly registered students to participate by answering the survey form. The findings confirm other research in this area in that lecturers play a major role in education. However, leisure seems to be the lower end of agreement if compared to academic, cost and industry link.

Metadata

Item Type: Article
Creators:
CreatorsID Num. / Email
Shariff, Siti HalijjahUNSPECIFIED
Azman, Syazwani AmaninaUNSPECIFIED
Zakria, Nur FhatihahUNSPECIFIED
Subjects: H Social Sciences > HD Industries. Land use. Labor > Service industries
L Education > LC Special aspects of education > Types of education > Professional education
Divisions: Universiti Teknologi MARA, Selangor > Puncak Alam Campus > Faculty of Business and Management
Journal or Publication Title: Journal of International Business, Economics and Entrepreneurship (JIBE)
Journal: UiTM Journal > Journal of International Business, Economics and Entrepreneurship
ISSN: 2550-1429
Volume: 1
Number: 1
Page Range: pp. 35-38
Official URL: https://jibe.uitm.edu.my/
Item ID: 19029
Uncontrolled Keywords: Service Quality, Postgraduate, attributes, empirical
URI: http://ir.uitm.edu.my/id/eprint/19029

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