Customer satisfaction towards KTM Komuter facilities and front liner attitudes / Noorafizah Kasim

Kasim, Noorafizah (2006) Customer satisfaction towards KTM Komuter facilities and front liner attitudes / Noorafizah Kasim. Student Project. Faculty of Business Management, Bandaraya, Melaka. (Unpublished)

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Abstract

This study identifies the level of customer of customer satisfaction towards KTM Komuter facilities at the station and front liner attitudes. For the purposes of this study, the exploratory research was deployed. Judgmental sampling has been utilized with 100 respondents as a sample size. Both secondary and primary data are used. Through the findings in this study, it have been derived that most of the respondent feel moderate satisfaction but in term of clear and function ability of route time clock, accessibility of disable walkway, safety of disable walkway , sufficiency of fully covered platform and function ability of public phone, most of them feel unsatisfied. Besides that, for front liner attitudes, most of the respondents feel moderate satisfaction.

Item Type: Monograph (Student Project)
Creators:
CreatorsEmail
Kasim, NoorafizahUNSPECIFIED
Divisions: Universiti Teknologi MARA, Melaka > Bandaraya Melaka Campus > Faculty of Business and Management
Item ID: 18510
Uncontrolled Keywords: Customer satisfaction; KTM Komuter facilities
Last Modified: 19 Mar 2019 00:02
Depositing User: Staf Pendigitalan 7
URI: http://ir.uitm.edu.my/id/eprint/18510

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