Using visual interaction to alleviate waiting anxiety in waiting area / Wan Nor Hafidzah Wan Mohd

Wan Mohd, Wan Nor Hafidzah (2015) Using visual interaction to alleviate waiting anxiety in waiting area / Wan Nor Hafidzah Wan Mohd. Masters thesis, Universiti Teknologi MARA.

Abstract

This project investigates the possibilities of visual interaction to improve the waiting experience of clients in waiting area. The research question is: How can game application be used in a waiting room to positively influence the waiting experience of clients?. More specifically, the project aims to find out how selected visual interaction tool (game application and informative visualization) can be used for both: to lower clients’ level of waiting anxiety, and to improve clients’ perception in regards to the perceived waiting time duration. To test these, field experiment at a waiting area with two sampling groups was conducted. A survey with questionnaires was constructed to collect first hand data for the field experiment.

Metadata

Item Type: Thesis (Masters)
Creators:
CreatorsID Num. / Email
Wan Mohd, Wan Nor HafidzahUNSPECIFIED
Divisions: Universiti Teknologi MARA, Shah Alam > Faculty Computer and Mathematical Sciences
Item ID: 18424
Uncontrolled Keywords: Visual interaction; Waiting anxiety; Visual interaction
URI: http://ir.uitm.edu.my/id/eprint/18424

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18424

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