“ A study on job satisfaction among employees at TH Travel & Services Sdn Bhd ” / Nor Majidah Majid

In this study, we used survey and observation, questionnaire techniques and others secondary data such as reports, database and so on for data collection. Based on reliability test, respondent profile, frequency, correlations, cross tab tabulation and Chisquared test, a clear findings and result is observed. Job satisfaction is one of the evaluation aspects in work behavior, which has been emphasized by all of the organizations to ensure the successful of organization’s goal. This research is focus on job satisfaction among employees at TH Travel & Services Sdn Bhd. The main objective is to identify satisfaction factors among employees at TH Travel & Services Sdn Bhd, to determine relationship between job satisfaction element and overall job satisfaction among employees of TH Travel & Services Sdn Bhd, to determine the demography of the respondent towards job satisfaction on TH Travel & Services Sdn Bhd and to recommend solutions on how to improve satisfaction among TH Travel & Services Sdn Bhd. Besides, the feedback from the questionnaire that the researcher distributed also gives an impact to the company. All this feedback can upgrade the performance of the company. The findings showed that most of the staffs have moderate of satisfaction with the payments, rewards, working condition and working itself. The researcher is also able to give some recommendations and suggestion on how to improve and increase job satisfaction of the staffs after analysis, findings and interpretation. In this study, we used survey and observation, questionnaire techniques and others secondary data such as reports, database and so on for data collection. Based on reliability test, respondent profile, frequency, correlations, cross tab tabulation and Chi-squared test, a clear findings and result is observed.