The relationship of Total Quality Management (TQM) upon employees' role conflict in Akademi Laut Malaysia (ALAM) Sdn. Bhd. / Azatulaein Jamaluddin

Jamaluddin, Azatulaein (2013) The relationship of Total Quality Management (TQM) upon employees' role conflict in Akademi Laut Malaysia (ALAM) Sdn. Bhd. / Azatulaein Jamaluddin. Student Project. Faculty of Business and Management, Kampus Bandaraya, Melaka. (Unpublished)

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Abstract

Total Quality Management (TQM) is process to arrangmg a constant enhancement for presentation of both manufacturing and service organization while role conflict is communal psychological stressors that have been adjusted in the early level of study that connected to work stress. The purpose of this research was to examine the relationship of TQM practices with employees' role conflict in Akademi Laut Malaysia (ALAM) Sdn. Bhd. Melaka. The scope of this research study focused on the middle and lower employees in ALAM organization. The instrument that was used to gather data is by distributing questionnaires. The questionnaires were distributed to 118 respondents at ALAM, Melaka. The findings indicated that customer focus and information analysis practices were observed to significant in order to reduce role conflict among ALAM's employees and descriptive statistic showed employees considered neutral for role conflict variables. Therefore, it was recommended that specific training must be provided, policies and procedures in organization must be standardized and good relationship with stakeholder must be maintained to make sure others TQM practice such as human resource focus, strategic planning and process management will be able to reduce role conflict among employees.

Item Type: Monograph (Student Project)
Creators:
CreatorsID Num.
Jamaluddin, AzatulaeinUNSPECIFIED
Divisions: Universiti Teknologi MARA, Melaka > Bandaraya Melaka Campus > Faculty of Business and Management (M)
Item ID: 16923
Uncontrolled Keywords: Total Quality Management (TQM); Employees' role conflict; Akademi Laut Malaysia (ALAM) Sdn. Bhd.
Last Modified: 23 Sep 2019 07:10
Depositing User: Staf Pendigitalan 2
URI: http://ir.uitm.edu.my/id/eprint/16923

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