Organizational Happiness Index (OHI): Conceptualization and operationalization of measurement among employees in services industry / Muhamad Khalil Omar, Ridhawati Zakaria and Azzarina Zakaria

Omar, Muhamad Khalil and Zakaria, Ridhawati and Zakaria, Azzarina (2016) Organizational Happiness Index (OHI): Conceptualization and operationalization of measurement among employees in services industry / Muhamad Khalil Omar, Ridhawati Zakaria and Azzarina Zakaria. Social and Management Research Journal, 13 (1). pp. 14-28. ISSN 1675-7017

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Abstract

The issue of happiness in organization has been debated among academicians f practitioners, and policy makers nowadays. This is because the concept of happiness is very likely to help guide progress towards sustainable development. Whereas sustainable development entails all parties especially public and private organizations to balance economic, social and environmental objectives in a holistic manner. When organizations pursue economic wealth in a lopsided manner, overriding social and environmental objectives, the results often negatively impact human wellbeing inside and outside organizations such as employees, customers and communities. Therefore, there is a strong need for organizations to ensure the sustainability of their development by understanding the level of happiness of their workers. However, evaluating happiness could be inconclusive since available measurements were one-dimensional and non-academically validated. Hence, the objective of this study is to propose a systematic measurement of organizational happiness index that is conceptualized using 3-dimensional Authentic Happiness theory which to be operationalized in service industries settings as these industries employ substantial number of human resources. This study also aims to quantitatively produce the index for each participating service organization besides analyzing the identified research framework using structural equation modeling, where studies emphasizing such an approach are relatively scarce.

Item Type: Article
Creators:
CreatorsEmail
Omar, Muhamad KhalilUNSPECIFIED
Zakaria, RidhawatiUNSPECIFIED
Zakaria, AzzarinaUNSPECIFIED
Subjects: ?? HF5387-5387.5.M35 ??
Divisions: Institute of Research Management and Innovation (IRMI)
Journal or Publication Title: Social and Management Research Journal
ISSN: 1675-7017
Volume: 13
Number: 1
Page Range: pp. 14-28
Item ID: 16048
Uncontrolled Keywords: Happiness, Work-life balance, Well-being, Job satisfaction
Last Modified: 10 Feb 2017 08:18
Depositing User: Staf Pendigitalan 1
URI: http://ir.uitm.edu.my/id/eprint/16048

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