Students’ satisfaction towards service quality at UiTM Melaka City Campus’s Library / Nur Shazwani Mohamad Kamal and Syahida Azwa Md Said

Mohamad Kamal, Nur Shazwani and Md Said, Syahida Azwa (2014) Students’ satisfaction towards service quality at UiTM Melaka City Campus’s Library / Nur Shazwani Mohamad Kamal and Syahida Azwa Md Said. [Student Project] (Unpublished)

Abstract

This study examines the the factors that influences students satisfaction towards service quality at UiTM Melaka City Campus’s library. Reviews of the literature show that there few factors that influenced the students satisfaction towards service quality. Studies done by other reserachers were used as guidelines to determine what factors that can be tested in this study, and the factors are regarding on SERVQUAL dimension (tangible, realiability, responsiveness, assurance and empathy). A questionnare survey was distributed to 357 respondents among students UiTM Melaka City Campus that get service at library. A total of 357 valid responses were obtained. Data analysis shows that significant relationship exists between five factors towards students satisfaction towards service quality at UiTM Melaka City Campus’s library. Assurance emerged as the most influential factors that influences students satisfaction towards service quality at UiTM Melaka City Campus’s library.

Metadata

Item Type:	Student Project
Creators:	Creators Email / ID Num. Mohamad Kamal, Nur Shazwani UNSPECIFIED Md Said, Syahida Azwa UNSPECIFIED
Subjects:	Z Bibliography. Library Science. Information Resources > Library Science. Information Science Z Bibliography. Library Science. Information Resources > University and college. Academic libraries > Malaysia
Divisions:	Universiti Teknologi MARA, Melaka > Bandaraya Melaka Campus > Faculty of Administrative Science and Policy Studies
Keywords:	Students’ satisfaction; Service quality
Date:	2014
URI:	https://ir.uitm.edu.my/id/eprint/15225