Spa attributes, customer satisfaction and retention: customers of 4 & 5 stars hotel spas in Kuala Lumpur / Nor Laily Ibrahim



Ibrahim, Nor Laily (2010) Spa attributes, customer satisfaction and retention: customers of 4 & 5 stars hotel spas in Kuala Lumpur / Nor Laily Ibrahim. Masters thesis, Universiti Teknologi MARA.

Abstract

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Uncontrolled Keywords: health; Healthy living; Spending behaviour
Subjects: G Geography. Anthropology. Recreation > GV Recreation. Leisure
H Social Sciences > HD Industries. Land use. Labor > Service industries
Divisions: Faculty of Hotel and Tourism Management
Depositing User: Staf Pendigitalan 5
Date Deposited: 25 Jul 2017 02:09
Last Modified: 25 Jul 2017 02:09

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Filename: TM_NOR LAILY IBRAHIM HM 10_5.pdf

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