Modelling Impotance Perfomance Analysis (IPA) to improve service quality in luxury hotel / Nor Atiqah Abdul Karim , Nur Shuhada Mohamad Radzi and Siti Mariah Mohd Basri



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Divisions: Universiti Teknologi MARA, Melaka > Bandaraya Melaka Campus > Faculty of Hotel and Tourism Management
Item ID: 17222
Uncontrolled Keywords: Impotance Perfomance Analysis; Service quality
Last Modified: 14 Jun 2017 03:27

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Filename: PPb_NOR ATIQAH ABDUL KARIM HM 15_5.pdf

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