Request Book and Article System (RBAS): tools, techniques and outcomes / Hasniza Amno … [et al.]

Amno, Hasniza and Ali, Rugayah and Abd Rahim, Nur Hanida and Zainol, Zulkifli and Mat Nashir, Waheeda and Abd Jais, Nurul Huda and M Zin, Hafiz (2020) Request Book and Article System (RBAS): tools, techniques and outcomes / Hasniza Amno … [et al.]. In: Library and Information Professional Seminar (LibPro), 10 November 2020, Shah Alam, Malaysia (Virtual Conference).

Download

[thumbnail of 48162.pdf] Text
48162.pdf

Download (1MB)

Abstract

Request Book and Article System (RBAS) is a web-based system for online interlibrary book loan and article request. The system was developed in 2019 using a Linux-based/Window server operating system with Apache 2.4 and PHP 7.0/MySQL databases. The new system integrates the interlibrary loan process and document delivery services. The system is currently being used at Advanced Medical and Dental Institute (AMDI), Universiti Sains Malaysia, Kepala Batas, Pulau Pinang which is an advanced academic institute with an interconnected research, and clinical ecosystem. Previously, records of AMDI library request, reports and storage was handled manually and resulted in complex workflows. The internal or external library users use the RBAS via AMDI Library website to request for books or articles from the library. Their request is transmitted through the system and is automatically placed in the queue. RBAS enables users to view request, view document, updating status from within the system and produces comprehensive reports and statistics. For a book request, the user may receive an email providing standard message of their book request status from RBAS. Meanwhile, for article request, the system delivers the document or files automatically to the requestor email account and tracks the supply status. Thus, it helps to improve books and articles request management processes and improves the turnaround times for users. The system also reduces the administrative staff requirements in a library. The feedbacks of the implementation of this new workflows and processes were collected through a customer satisfaction survey. The online system is found to be advantageous due to its simplicity and streamlining interlibrary loan and document delivery workflows. RBAS is a unique in-house system; which is flexible and can be designed to be to fit the organisation’s purposes with no extra investment. RBAS copyright registration number is LY202000668.

Metadata

Item Type: Conference or Workshop Item (Paper)
Creators:
Creators
Email
Amno, Hasniza
UNSPECIFIED
Ali, Rugayah
UNSPECIFIED
Abd Rahim, Nur Hanida
UNSPECIFIED
Zainol, Zulkifli
UNSPECIFIED
Mat Nashir, Waheeda
UNSPECIFIED
Abd Jais, Nurul Huda
UNSPECIFIED
M Zin, Hafiz
UNSPECIFIED
Contributors:
Contribution
Name
Email / ID Num.
Patron
Adnan, Noor Hidayat (Ts.)
UNSPECIFIED
Subjects: Z Bibliography. Library Science. Information Resources (General) > Library Science. Information Science
Z Bibliography. Library Science. Information Resources (General) > University and college. Academic libraries
Z Bibliography. Library Science. Information Resources (General) > Information in specific formats or media > Electronic information resources
Z Bibliography. Library Science. Information Resources (General) > Information in specific formats or media
Divisions: Universiti Teknologi MARA, Shah Alam > Perpustakaan Tun Abdul Razak (PTAR)
Event Title: Library and Information Professional Seminar (LibPro)
Event Dates: 10 November 2020
Page Range: p. 103
Official URL: https://libpro.uitm.edu.my/
Item ID: 48162
Uncontrolled Keywords: RBAS, Interlibrary loan, Request article, Document delivery, Process improvement
URI: https://ir.uitm.edu.my/id/eprint/48162

ID Number

48162

Indexing


View in Google Scholar

Edit Item
Edit Item