Study on the effectiveness of one stop centre (OSC) in the perception of local authority staff / Nor Fatiah Abdul Ghani

Abdul Ghani, Nor Fatiah (2013) Study on the effectiveness of one stop centre (OSC) in the perception of local authority staff / Nor Fatiah Abdul Ghani. [Student Project] (Unpublished)

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Abstract

The study on the effectiveness of one stop centre (OSC) in local authority consists of all the measures taken to identify the effectiveness of OSC implementation. As we know, OSC was implemented by the Ministry of Housing And Local Government (MHLG) in order to improve the delivery system in local authority. In order to know how the effective the OSC is, a few objectives were set including the MHLG achieve the goal or not, the benefits and its disadvantages. Some issues about OSC which is brought by some agencies also taken into this study. In additional, the literature review was carried out to know and get clear view about the OSC process in the early implementation in 2007 until the recent development in OSC. The agencies or department involves in OSC also being taken into this study to be more understand about the process. This is important because the agencies involve in the early stage until this recent stages is always changing. The objective of this changing is to improve to delivery system to be more efficient from time to time and reduce the bureaucracy in Local Authority itself. Meanwhile, as to achieve my objectives in this study, I chose the method of questionnaire to get the data which was distribute to ninety (90) respondents in three (3) local authority in Terengganu which are Majlis Bandaraya Kuala Terengganu, Majlis Perbandaran Dungun and Majlis Daerah Marang. All the data were analyze and the finding which obtained from this study came to conclusion which had achieved the objectives and a few recommendations provide in this study.

Metadata

Item Type: Student Project
Creators:
Creators
Email
Abdul Ghani, Nor Fatiah
2009110795
Contributors:
Contribution
Name
Email / ID Num.
Thesis advisor
Abu Bakar, Mazlan (Sr.)
UNSPECIFIED
Subjects: H Social Sciences > HF Commerce > Personnel management. Employment management
H Social Sciences > HF Commerce > Personnel management. Employment management > Manpower planning
Divisions: Universiti Teknologi MARA, Shah Alam > Faculty of Architecture, Planning and Surveying
Programme: Bachelor of Building Surveying (Hons.)
Item ID: 47024
Uncontrolled Keywords: One stop centre (OSC), Ministry of Housing And Local Government (MHLG), Majlis Bandaraya Kuala Terengganu
URI: https://ir.uitm.edu.my/id/eprint/47024

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