Impact of service quality and student satisfaction among degree students in UiTM Seremban 3 / Muhammad Noor Syafiq Saimin

Saimin, Muhammad Noor Syafiq (2016) Impact of service quality and student satisfaction among degree students in UiTM Seremban 3 / Muhammad Noor Syafiq Saimin. [Student Project] (Unpublished)

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Abstract

This study addressed three main purposes, which are; (1) to investigate the significant difference between service quality dimensions based on gender; (2) to determine the significant difference factors contributing students' satisfaction based on gender; and (3) to analyze the relationship between service quality and students' satisfaction toward degree student in UiTM Seremban 3. The 36 items of questionnaire in service quality. and 6 items in student satisfaction was administered among (N = 180) degree student. The primary finding of this study supported that service quality will influence student
satisfaction. The result of Independent sample t-test indicated that there were no significant between service quality dimensions based on gender. Then, the researcher has used Independent sample t-test to determine the overall student satisfaction based on gender. The finding show that there were no significant between student satisfaction influencing by gender (t (1,179) = -.806, p = .422). Additionally, the result of Pearson Correlation analysis as to determine the relationship between service quality and student satisfaction indicate were r = .483 (positive strong correlation) and p-value <0.05 (significant). The researcher concluded there were his relationship between these variables.

Metadata

Item Type: Student Project
Creators:
Creators
Email
Saimin, Muhammad Noor Syafiq
UNSPECIFIED
Contributors:
Contribution
Name
Email / ID Num.
Thesis advisor
Shafie, Mohd Shariman
UNSPECIFIED
Subjects: B Philosophy. Psychology. Religion > BF Psychology > Consciousness. Cognition > Environmental psychology. Spatial behavior
L Education > LB Theory and practice of education > Higher Education
L Education > LB Theory and practice of education > Higher Education > Graduate education
L Education > LG Individual institutions > Asia > Malaysia > Universiti Teknologi MARA > Negeri Sembilan
Divisions: Universiti Teknologi MARA, Negeri Sembilan > Seremban Campus > Faculty of Sport Science and Recreation
Programme: Bachelor of Sport Management (Hons.)
Item ID: 46877
Uncontrolled Keywords: Impact, service quality, student satisfaction, degree students, UiTM Seremban 3
URI: https://ir.uitm.edu.my/id/eprint/46877

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