The study of customer satisfaction for maritime industries : the case of Tanjung Manis integrated port / Muhammad Iqhwan Shafiq Zahir

Zahir, Iqhwan Shafiq (2016) The study of customer satisfaction for maritime industries : the case of Tanjung Manis integrated port / Muhammad Iqhwan Shafiq Zahir. [Student Project] (Unpublished)

Abstract

The study is to examine how maritime industry can correlate with various type of customer satisfaction in business perspective. The problems that will be examine most are about how the customer satisfaction can significantly increase the quality and performance of the organizations. The procedure that will be use is by examine the primary data in form of questionnaire as a medium for collecting the data. As a result, the lesson that can be given is customer satisfaction able to increase the progression of quality and performance. The implication that has been made is the customer satisfaction is important in maritime industry for future growth and competitive market in its best services.

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Item Type: Student Project
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Zahir, Iqhwan Shafiq
2013564447
Subjects: H Social Sciences > HD Industries. Land use. Labor > Industry
H Social Sciences > HF Commerce > Consumer satisfaction
Divisions: Universiti Teknologi MARA, Sarawak > Kota Samarahan Campus > Faculty of Business and Management
Programme: Bachelor of business administration with honours (marketing)
Keywords: Tanjung Manis, Maritime,customer satisfaction
Date: June 2016
URI: https://ir.uitm.edu.my/id/eprint/44255
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