The impact of public participation on the perception of service quality with the moderating effect of organizational culture in local government in Thailand / Onuma Suphattanakul

Suphattanakul, Onuma (2014) The impact of public participation on the perception of service quality with the moderating effect of organizational culture in local government in Thailand / Onuma Suphattanakul. Journal of Administrative Science, 11 (1). pp. 1-13. ISSN 1675-1302

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Abstract

The purposes of this study are; first, to examine the impact of public participation on the perception of service quality of local government officials; and second, to investigate how organizational culture moderates the impact of public participation on the perception of service quality of local government officials. This is a case study of municipalities in Southern Thailand and a survey data via mail was used. The target population is administrative officials. The data were analyzed by Pearson correlation, linear regression, and hierarchical regression in order to investigate the relationship between variables and to test the hypotheses. This study contributes to the existing body of knowledge by integrating the public management and marketing approaches. The results show that there was a significant positively impact between public participation and the perception of service quality of local government officials. While, the moderating effect of organizational culture
was found not significant.

Metadata

Item Type: Article
Creators:
Creators
Email
Suphattanakul, Onuma
onuma1970@yahoo.com
Subjects: H Social Sciences > H Social Sciences (General) > Research
H Social Sciences > H Social Sciences (General) > Research > Methodology
Divisions: Universiti Teknologi MARA, Shah Alam > Faculty of Administrative Science and Policy Studies
Journal or Publication Title: Journal of Administrative Science
UiTM Journal Collections: UiTM Journal > Journal of Administrative Science (JAS)
ISSN: 1675-1302
Volume: 11
Number: 1
Page Range: pp. 1-13
Official URL: https://jas.uitm.edu.my/index.php/14-archieve-2015...
Item ID: 44208
Uncontrolled Keywords: Public participation; Service quality; Organizational culture; Local government
URI: https://ir.uitm.edu.my/id/eprint/44208

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44208

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