Students’ satisfaction towards academic library services / Wan Nor Haliza Wan Mokhtar and Nur Sofea Adila Mohd Yusof

Wan Mokhtar, Wan Nor Haliza and Mohd Yusof, Sofea Adila (2020) Students’ satisfaction towards academic library services / Wan Nor Haliza Wan Mokhtar and Nur Sofea Adila Mohd Yusof. Journal of Information and Knowledge Management (JIKM), 10 (2). pp. 69-85. ISSN 2289-5337

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Abstract

In PTAR, UiTM Puncak Perdana, the librarian always showing their best in promoting the library’s services. There are so many activities that have been done to attract more users to the library. Such as workshop training, public relations activity, Open Public Access Catalogue (OPAC) and so on. Unfortunately, they still lack their performance because they need to compete with the new technology where the range of services outside the physical library is expanding. The purpose of this paper is to investigate the students’ satisfaction towards library services. The logical limitation of this study is the population. Due to the time and budget limitation, researcher will just be able to study in the context of PTAR academic’s library only. The data are collected through a survey by using structured questionnaires which has been disseminated to 250 students. The major findings of this study conducted on students’ satisfaction with library services a study of Tun Abdul Razak Library (PTAR), UiTM Puncak Perdana revealed that library users were satisfied with the following library services such as lending services, renewal of library materials, longer hours of internet services in the library, suitable opening hours, downloading and printing of online resource services.

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Item Type: Article
Creators:
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Wan Mokhtar, Wan Nor Haliza
UNSPECIFIED
Mohd Yusof, Sofea Adila
UNSPECIFIED
Subjects: Z Bibliography. Library Science. Information Resources (General) > Information organization
Z Bibliography. Library Science. Information Resources (General) > University and college. Academic libraries
Divisions: Universiti Teknologi MARA, Selangor > Puncak Perdana Campus > Faculty of Information Management
Journal or Publication Title: Journal of Information and Knowledge Management (JIKM)
UiTM Journal Collections: UiTM Journal > International Journal of Information and Knowledge Management (JIKM)
ISSN: 2289-5337
Volume: 10
Number: 2
Page Range: pp. 69-85
Item ID: 43870
Uncontrolled Keywords: Academic library, Library services, Library staff, User satisfaction
URI: https://ir.uitm.edu.my/id/eprint/43870

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43870

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