A study on factors contribute to the acceptance of Ar-Rahnu scheme in Agrobank Kota Bharu / Wan Siti Norhidayah Wan Ibrahim

Wan Ibrahim, Wan Siti Norhidayah (2010) A study on factors contribute to the acceptance of Ar-Rahnu scheme in Agrobank Kota Bharu / Wan Siti Norhidayah Wan Ibrahim. [Student Project] (Unpublished)

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Abstract

This research was conducted to study the relationship between acceptance of ar-rahnu with syariah principle, convenient, customer services and pricing. The objective of this research is to identify the relationship between independent variable (syariah principle, convenient, customer services and pricing) and dependent variable (acceptance of ar-rahnu). This study also was conducted to determine the most influences factor towards acceptance of Ar- Rahnu Scheme. Finally, the purpose of this study is to recommend about the effective way that can be done by Agro Bank in helping the ar-rahnu’s customer satisfaction and increase the trend acceptance of ar-rahnu. The researcher had distributed the questionnaire among 123 ar-rahnu’s customer. After collecting the data and analyze it, the result shows that there are relationship between convenient, customer services and pricing with acceptance of ar- rahnu. Most of the respondents agree that there is near perfect relationship between the convenient and acceptance ar-rahnu. By conducting this research also, the researcher hopes that Agro Bank can improve their service level in order make sure improvement in acceptance of ar-rahnu at Agrobank.

Metadata

Item Type: Student Project
Creators:
Creators
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Wan Ibrahim, Wan Siti Norhidayah
2008279728
Contributors:
Contribution
Name
Email / ID Num.
Thesis advisor
Harun, Johari
UNSPECIFIED
Subjects: H Social Sciences > HF Commerce > Customer services. Customer relations
H Social Sciences > HF Commerce > Customer services. Customer relations > Malaysia
H Social Sciences > HG Finance > Banking
H Social Sciences > HG Finance > Banking > Acceptances
H Social Sciences > HG Finance > General works. Financial institutions
H Social Sciences > HJ Public Finance > Finance, Islamic
Divisions: Universiti Teknologi MARA, Terengganu > Dungun Campus > Faculty of Business and Management
Programme: Bachelor of Business Administration (HONS) Finance
Item ID: 43643
Uncontrolled Keywords: Ar- Rahnu ; Agrobank ; Syariah Principle ; Convenient ; Customer Services ; Pricing
URI: https://ir.uitm.edu.my/id/eprint/43643

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