The effect of organizational citizenship behavior dimensions on employee engagement of Royal Malaysia Police in Kuching District / Dayang Mazura Abg Madzhi

Abg Madzhi, Dayang Mazura (2018) The effect of organizational citizenship behavior dimensions on employee engagement of Royal Malaysia Police in Kuching District / Dayang Mazura Abg Madzhi. Masters thesis, Universiti Teknologi MARA Cawangan Sarawak.

Abstract

The government is being one of the main service providers to the public, it expose complaints from public as the issues of service quality and service delivery have so far failed to meet the expectation of the ever demanding local communities. As Public Compliant Bureau (PCB) showed a bleak picture where Royal Malaysia Police (RMP) is among the highest complaint received was 343 complaints in 2016. Thus, in responding to PCB statistics and lack of depth research on government staff especially in Royal Malaysia Police, this research aims to determine the effect of Organizational Citizenship Behavior Dimensions on Employee Engagement among staff of Royal Malaysia Police. Generally, OCB is important for smooth functioning of an organization and performance of employee and organization as whole that leads to determine the relationship between two variables (organizational citizenship behaviour and employee engagement). The research design that is used in this study is descriptive research design. The study is focused at employees working in Royal Malaysia Police, Kuching District. The data are collected through structured questionnaire. The result of this study shows the findings may give potential input and believed to be significant and contribute further understanding about both variables in public sector.

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Item Type: Thesis (Masters)
Creators:
Creators
Email / ID Num.
Abg Madzhi, Dayang Mazura
2015753399
Subjects: B Philosophy. Psychology. Religion > BF Psychology > Human behavior. Behaviorism. Neobehaviorism. Behavioral psychology
H Social Sciences > HD Industries. Land use. Labor > Work groups. Teams in the workplace
Divisions: Universiti Teknologi MARA, Sarawak > Kota Samarahan II Campus > Faculty of Administrative Science and Policy Studies
Programme: Executive Master of Administrative Science
Keywords: Public Compliant Bureau (PCB), Royal Malaysia Police (RMP), Organizational Citizenship Behavior Dimensions, Services, Complaint
Date: January 2018
URI: https://ir.uitm.edu.my/id/eprint/36750
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