Corporate social responsibility, citizenship behavior, employee engagement, employee sabotage and turnover intentions: A case of Sarawak Energy Berhad/Abdul Muzafar Bujang Zainudin and Norhaslina Mahdi

Zainudin, Abdul Muzafar Bujang and Mahdi, Norhaslina (2013) Corporate social responsibility, citizenship behavior, employee engagement, employee sabotage and turnover intentions: A case of Sarawak Energy Berhad/Abdul Muzafar Bujang Zainudin and Norhaslina Mahdi. Masters thesis, Universiti Teknologi MARA Cawangan Sarawak, Kampus Samarahan.

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Abstract

Purpose: The purpose of this study is to assess the level of perceptions of employees to comply with corporate social responsibility, to assess the relationship between employee’s perception to comply with CSR towards the employee’s citizenship behaviour, employee’s engagement, employee’s sabotage and turnover intention and to propose recommendations based on the findings.
Design / Methodology I Approach: The study employee established questionnaires to collect data such as CSR perceptions by Maignan and Ferrell's (2000), Organizational citizenship behaviour was measured using Williams and Anderson's (1991) five-item scale and Work Engagement scale developed by Schaufeli, Bakker and Salanova's (2006). The questionnaires are circulated based on convenience sampling method. It is divided into five parts: demographic, employee perceptions, employee engagement, employee sabotage, citizenship behaviours and turnover intention.
Findings: In general, the findings found that the employees of SEB have a moderate level of citizenship behaviour, employee’s engagement and employees sabotage. For turnover intentions, the study indicates that it is at low to moderate level. However, the management of Sarawak Energy Berhad should concern to these results as it giving a signal on what would happen in future undertaking.
Originality / Value: This research is very important as it conceals areas that need improvement and attention by the management. The results of this study are beneficial for the organization to have better understanding of the influence of the employee’s perception on compliance with CSR, citizenship behaviour, employee’s engagement, employees sabotage and turnover intentions. It is suggested that the organization carried out study that focusing on how good their take care of employees and conducting yearly organizational climate survey.

Metadata

Item Type: Thesis (Masters)
Creators:
Creators
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Zainudin, Abdul Muzafar Bujang
2011291544
Mahdi, Norhaslina
2011889742
Subjects: B Philosophy. Psychology. Religion > BF Psychology
B Philosophy. Psychology. Religion > BF Psychology > Human behavior. Behaviorism. Neobehaviorism. Behavioral psychology
H Social Sciences > HT Communities. Classes. Races
Divisions: Universiti Teknologi MARA, Sarawak > Kota Samarahan Campus > Faculty of Administrative Science and Policy Studies
Programme: Executive Master of Administrative Science
Item ID: 36741
Uncontrolled Keywords: Corporate Social Responsibility, perception, citizenship behavior, employee's engagement, employee's sabotage, turnover intention and SEB.
URI: https://ir.uitm.edu.my/id/eprint/36741

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