Conceptualising the benefit framework of an enterprise content management system (ECMS) / Mohamad Rahimi Mohamad Rosman and Mohamad Rahimi Mohamad Rosman

Mohamad Rosman, Mohamad Rahimi and Abdul Aziz, Mohammad Azhan (2018) Conceptualising the benefit framework of an enterprise content management system (ECMS) / Mohamad Rahimi Mohamad Rosman and Mohamad Rahimi Mohamad Rosman. Scientific Research Journal, 15 (2). pp. 17-34. ISSN 2289-649X

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Abstract

Content management is an organisational effort of managing content, particularly in digital format. Although it has been over 25 years since content management was introduced, this field of study is still considered an emerging topic with unresolved issues-in particular, the subject of benefit achievement. Therefore, grounded on an extensive review of 135 articles, the purpose of this study is to investigate the benefits that organisations can gain through the proper use of an Enterprise Content Management System (ECMS). Subsequently, this paper identifies a list of ECMS benefits and proposes an ECMS benefit framework for further exploration into this field. Our result shows that although ECMS does bring benefits to organisations, these benefits are diverse; indicating that there are certain determinants or factors influencing the achievement of such benefits. Moreover, it is also found that in the context of the benefit framework of Shang and Seddon [10], three categories were found relevant to the field of content management: operational benefit, managerial benefit, and strategic benefit.

Metadata

Item Type: Article
Creators:
Creators
Email
Mohamad Rosman, Mohamad Rahimi
rahimimr@kelantan.uitm.edu.my
Abdul Aziz, Mohammad Azhan
UNSPECIFIED
Subjects: H Social Sciences > HD Industries. Land use. Labor > Management. Industrial Management > Electronic data processing. Information technology. Knowledge economy. Including artificial intelligence and knowledge management
H Social Sciences > HD Industries. Land use. Labor > Management. Industrial Management > Knowledge management. Organizational learning
Z Bibliography. Library Science. Information Resources (General) > Library Science. Information Science
Divisions: Universiti Teknologi MARA, Shah Alam > Research Management Centre (RMC)
Journal or Publication Title: Scientific Research Journal
UiTM Journal Collections: UiTM Journal > Scientific Research Journal (SRJ)
ISSN: 2289-649X
Volume: 15
Number: 2
Page Range: pp. 17-34
Official URL: https://srj.uitm.edu.my/
Item ID: 34807
Uncontrolled Keywords: content management, enterprise content management, enterprise content management system
URI: https://ir.uitm.edu.my/id/eprint/34807

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34807

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