A study of the factors which affect the quality of working life (QWL) among employees in healthcare industry / Norsyahida Mohd Maamon

Mohd Maamon, Norsyahida (2014) A study of the factors which affect the quality of working life (QWL) among employees in healthcare industry / Norsyahida Mohd Maamon. Masters thesis, Universiti Teknologi MARA.

Download

[thumbnail of 34488.PDF] Text
34488.PDF

Download (182kB)

Abstract

Employee is an asset for organization that helps organization to be successful and achieve its organizational objectives, thus it is imperative for the organization to ensure that employees are experienced quality of working life. The objective of this study is to examine the three factors, work autonomy, communication and supervisory and emotional support on quality of working life (QWL) among employees in healthcare industry. Data were collected from 375 employees from two hospitals and three health clinics that located in Pahang. Variables were measured used Statistical Package for the Social Science (SPSS). Then, correlation and regression were used to test the hypothesis. The findings have shown that work autonomy, communication and supervisory and emotional support are correlated with quality of working life; with supervisory and emotional support was the most influential factor that contributes to QWL. Therefore, it can be said that an organization needs to practise and increase work autonomy, communication and supervisory emotional support to improve QWL. Improving QWL is important as it contributes to employees’ productivity and commitment.

Metadata

Item Type: Thesis (Masters)
Creators:
Creators
Email
Mohd Maamon, Norsyahida
2012183749
Contributors:
Contribution
Name
Email / ID Num.
Thesis advisor
Shaikh Ali, Siti Haryati
UNSPECIFIED
Subjects: B Philosophy. Psychology. Religion > BF Psychology > Human behavior. Behaviorism. Neobehaviorism. Behavioral psychology
B Philosophy. Psychology. Religion > BF Psychology > Motivation
B Philosophy. Psychology. Religion > BF Psychology > Personality
H Social Sciences > HF Commerce > Personnel management. Employment management > Job evaluation
Divisions: Universiti Teknologi MARA, Terengganu > Dungun Campus > Faculty of Business and Management
Item ID: 34488
Uncontrolled Keywords: Employee ; organization ; quality of working life (QWL) ; work autonomy ; supervisory emotional support
URI: https://ir.uitm.edu.my/id/eprint/34488

Fulltext

Fulltext is available at:
  • Kaunter Perkhidmatan Maklumat | Perpustakaan Cendekiawan | Dungun
  • ID Number

    34488

    Indexing


    View in Google Scholar

    Edit Item
    Edit Item