Client and staff perception toward federal welfare assistance delivery system at Welfare Department, Ministry Of Women, Family And Community Development / Nor Hayati Abdul Shukor... [et al.]

Abdul Shukor, Nor Hayati and Abu Hasan, Norraidah and Syed Mohd Fuzi, Sharifah Faatihah and Moulton, Noorie Haryaniee and Ahmad, Jasmine (2010) Client and staff perception toward federal welfare assistance delivery system at Welfare Department, Ministry Of Women, Family And Community Development / Nor Hayati Abdul Shukor... [et al.]. In: ICOPS 2010 : International Conference on Public Polices & Social Sciences : E-Proceedings, 26 to 27 May 2010, SP Inn Hotel, Sungai Petani Kedah, Malaysia.

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Abstract

Malaysia has made significant strides in reducing poverty by introducing initiatives which are intensive, prioritised and coordinated to achieve the National Key Result Areas (NKRA) target in improving living standard of citizen. The Ministry of Women, Family and Community Development is one of the main agencies responsible to improve the standard of living for low income household. One of the many efforts taken by the Ministry is to improve the Federal Welfare Assistance Delivery System. The main objective of the Federal Welfare Assistance Delivery System is to ensure all recipients receive the financial assistance within a specified time. This paper delves into the client and staff perception toward the implementation of Welfare Assistance Delivery System and the effectiveness of the system in distributing Federal financial welfare assistance on the first day of each month. Interview and survey were done to measure the level of employee awareness and views, as well as client satisfaction to this system. Findings of this research will contribute to the improvement of Welfare Delivery System at Welfare Department and other government agencies.

Metadata

Item Type: Conference or Workshop Item (Paper)
Creators:
Creators
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Abdul Shukor, Nor Hayati
UNSPECIFIED
Abu Hasan, Norraidah
UNSPECIFIED
Syed Mohd Fuzi, Sharifah Faatihah
UNSPECIFIED
Moulton, Noorie Haryaniee
UNSPECIFIED
Ahmad, Jasmine
UNSPECIFIED
Subjects: H Social Sciences > HF Commerce > Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling
H Social Sciences > HF Commerce > Customer services. Customer relations
Divisions: Universiti Teknologi MARA, Kedah > Sg Petani Campus
Event Title: ICOPS 2010 : International Conference on Public Polices & Social Sciences : E-Proceedings
Event Dates: 26 to 27 May 2010
Page Range: pp. 1-11
Item ID: 34038
Uncontrolled Keywords: National Key Result Areas (NKRA), Welfare Assistance Delivery System; Customer Satisfaction; Staff Perception; Standard of Living; Low Income Household
URI: https://ir.uitm.edu.my/id/eprint/34038

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34038

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