Exploring the relationship between role ambiguity and job performance among employees of the service sector SMES in Malaysia / Sethela June and Rosli Mahmood

June, Sethela and Mahmood, Rosli (2011) Exploring the relationship between role ambiguity and job performance among employees of the service sector SMES in Malaysia / Sethela June and Rosli Mahmood. Jurnal Intelek, 6 (2). pp. 93-102. ISSN 2682-9223

Download

[thumbnail of 33737.pdf] Text
33737.pdf

Download (172kB)

Abstract

Small and medium size enterprises (SMEs) play a crucial role in the economic development of Malaysia. The service sector forms the largest sector of the SMEs establishments. Employees of the service sector SMEs have often been associated with low level of job performance and past research have shown that there are many factors that can contribute to employee poor performance. One of the factors that often been associated with poor job performance is when employees experiences role ambiguity. Thus the main aim of this conceptual paper is to present a conceptual understanding on the relationship that exists between role ambiguity and job performance.

Metadata

Item Type: Article
Creators:
Creators
Email
June, Sethela
UNSPECIFIED
Mahmood, Rosli
UNSPECIFIED
Subjects: H Social Sciences > HD Industries. Land use. Labor > Small business. Medium-sized business
H Social Sciences > HF Commerce > Personnel management. Employment management > Job evaluation
H Social Sciences > HF Commerce > Personnel management. Employment management > Performance standards
Divisions: Universiti Teknologi MARA, Perlis > Arau Campus
Journal or Publication Title: Jurnal Intelek
UiTM Journal Collections: UiTM Journal > Jurnal Intelek (JI)
ISSN: 2682-9223
Volume: 6
Number: 2
Page Range: pp. 93-102
Official URL: https://jurnalintelek.uitm.edu.my/index.php/main
Item ID: 33737
Uncontrolled Keywords: SMEs, Service sector SMEs, Job performance, Role ambiguity.
URI: https://ir.uitm.edu.my/id/eprint/33737

ID Number

33737

Indexing


View in Google Scholar

Edit Item
Edit Item