Factors affecting user satisfaction on e-services in Perpustakaan Tengku Anis / Nurfatihah S Baharuddin

S Baharuddin, Nurfatihah (2014) Factors affecting user satisfaction on e-services in Perpustakaan Tengku Anis / Nurfatihah S Baharuddin. Masters thesis, Universiti Teknologi MARA.

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Abstract

The innovation of Information Communication and Technology (ICT) has changed the library management trend. The purpose of the study was to determine the factor affecting e-service
satisfaction and to determine user acceptance of e-service in Perpustakaan Tengku Anis (PTA), University Technology MARA (UiTM) Cawangan Kelantan. Undergraduate students from faculty
of management and business cluster are chosen as research population and it enrolled separated faculty consists of Faculty of Information Management, Faculty of Business Management, and
Faculty of Accountancy. The study show that web design, navigation, usability, usefulness, information quality and responsiveness does contribute towards e-service satisfaction

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Item Type: Thesis (Masters)
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S Baharuddin, Nurfatihah
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Subjects: Z Bibliography. Library Science. Information Resources (General) > Library Science. Information Science
Divisions: Universiti Teknologi MARA, Shah Alam > Faculty of Information Management
Item ID: 13950
Uncontrolled Keywords: Perpustakaan Tengku Anis, Information Communication and Technology, University Technology MARA (UiTM) Cawangan Kelantan
URI: https://ir.uitm.edu.my/id/eprint/13950

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