Social issues in ICT project implementation in the local authorities of Selangor, Malaysia / Rugayah Hashim

Hashim, Rugayah (2010) Social issues in ICT project implementation in the local authorities of Selangor, Malaysia / Rugayah Hashim. Social and Management Research Journal (SMRJ), 7 (2). pp. 1-15. ISSN 1675-7017


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This paper seeks to provide insights of social issues in implementing ICT based projects in twelve local authorities of Selangor; Malaysia. It also describes a framework of social in hibitors of ICT project implementation. In the study, this framework mergeda number of sub-issues to construct a broader higher-level schema in information system planning, procurement and execution. Deploying a mixed method approach, the analyses highlighted eight sub-issues, which are, human resource, organizational environment, organizational culture. organizational directives, management process. interdepartmental coordination. organizational support and resistance to
change. The identification ofthese social inhibitors would provide a better path to successful implementation of ICT projects by local authorities. As the ICT implementation framework is relatively new. guidelines and examples
were also identified to manage the difficulties and profundities of executing ICT initiatives.


Item Type: Article
Hashim, Rugayah
Subjects: H Social Sciences > HM Sociology > Social change > Information technology. Information society. Digital divide > Malaysia
Divisions: Universiti Teknologi MARA, Shah Alam > Research Management Centre (RMC)
Journal or Publication Title: Social and Management Research Journal (SMRJ)
UiTM Journal Collections: UiTM Journal > Social and Management Research Journal (SMRJ)
ISSN: 1675-7017
Volume: 7
Number: 2
Page Range: pp. 1-15
Official URL:
Item ID: 13086
Uncontrolled Keywords: Social issues. organizational issues, inhibitors, ICT project implementation, local authority, municipality. e-government

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