The case of Proton Tanjung Malim Sdn. Bhd. : quality systems, audits and awards in achieving the International Organization for Standardization (ISO) / Nursyazana Ismail

Quality of the products is absolutely vital to keep customers, sustain in the competitive areas and sustain profitability. Thus, Internal Quality Audit is the important tool or practices to meet the standard of quality products. This study identifies how the internal quality audit involves and being practices by this organization in achieving the requirement standard in order to gain and fulfill the International Standard Organization (ISO) certification. Therefore, this study was to determine the gap or differences between previous lessons that being taught and the organization practices. This study was determine the Internal Quality Audit procedure, the problems that occurred or raised during Internal auditing, and effective monitoring ways of non-compliance during Internal Quality Audit. This study was found that efficient Internal Quality Audit Procedure will give good performance in implementing audit process. Here, through this study, it can be conclude that the efficient Internal Quality Audit procedure or quality auditing is important. Furthermore, the clearly identify that in implementing internal auditing may help to avoid any non-conformance and re occur the same non-conformance as well as to improve the quality standard requirement undertaken by the company. In realizing it’s, as a recommendation we should maintain and implement the internal auditing and alertness to all company staffs about the important in maintaining quality certification.