A study on quality of front office counter service at Alor Setar Holiday Villa / Norsalbiah Saad

Saad, Norsalbiah (1998) A study on quality of front office counter service at Alor Setar Holiday Villa / Norsalbiah Saad. [Student Project] (Unpublished)

Abstract

This research is about a study on quality of front office counter service at Alor Setar Holiday Villa. It scrutinized the level of quality front office counter service at Alor Setar Holiday Villa have that is perceived by Alor Setar Holiday Villa guests during their visit or stay at the hotel. In measuring the quality of front office counter service at Alor Setar Holiday Villa, five variables had been identified. The five variables are warm attendance, immediate attendance, co-operation, personality, and courtesy communication. Finding shows that the five variables are the important elements in providing quality counter service, especially at the hospitality industry. In order for the company to enhance their quality of front office counter service the management of the company should emphasize on this five elements. Besides it also can be effectively done through a proper and continuous training and etc.

Metadata

Item Type: Student Project
Creators:
Creators
Email / ID Num.
Saad, Norsalbiah
96677994
Contributors:
Contribution
Name
Email / ID Num.
Thesis advisor
Che Hamid, Azemi
UNSPECIFIED
Subjects: T Technology > TX Home economics > Hospitality industry. Hotels, clubs, restaurants, etc. Food service
Divisions: Universiti Teknologi MARA, Terengganu > Dungun Campus > Faculty of Business and Management
Programme: Bachelor of Business Administration (Hons) (Marketing)
Keywords: Quality, Front office, Counter service
Date: 1998
URI: https://ir.uitm.edu.my/id/eprint/15363
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