Identifying and validating the dimensions of service quality for the banking industry in Malaysia / Jasmine Vivienne Andrew



Andrew, Jasmine Vivienne (2010) Identifying and validating the dimensions of service quality for the banking industry in Malaysia / Jasmine Vivienne Andrew. Masters thesis, Universiti Teknologi MARA.

Abstract

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Uncontrolled Keywords: Service quality; Banking industry
Subjects: H Social Sciences > HG Finance > Banking
H Social Sciences > HG Finance > General works. Financial institutions
Divisions: Faculty of Business Management
Depositing User: Staf Pendigitalan 5
Date Deposited: 28 Aug 2017 03:45
Last Modified: 28 Aug 2017 03:45

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Filename: TM_JASMINE VIVIENNE ANDREW BM 10_5.pdf

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