Role ambiguity, role conflict and customer orientation behaviour : a look at life insurance industry in Malaysia / Nor Azila Mohd Noor and Azli Muhamad



Mohd Noor, Nor Azila and Muhamad, Azli (2007) Role ambiguity, role conflict and customer orientation behaviour : a look at life insurance industry in Malaysia / Nor Azila Mohd Noor and Azli Muhamad. Malaysian Journal of Quality, 2. pp. 75-91. ISSN 1823-7347

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Uncontrolled Keywords: Customer services; Customer-contact personnel; Life insurance industry
Subjects: H Social Sciences > HG Finance > Insurance > Life insurance > Life insurance business. Management
Divisions: Institute of Quality & Knowledge Advancement (InQKA)
Depositing User: Staf Pendigitalan 5
Date Deposited: 08 Mar 2017 05:54
Last Modified: 08 Mar 2017 05:54

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Filename: AJ_NOR AZILA MOHD NOR MJQ 07.pdf

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