Free food - some possibility : service recovery strategies in western based fast food restaurant / Ernest Cyril de Run and Liew Li Tyng



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Creators:
CreatorsEmail
Cyril de Run, ErnestUNSPECIFIED
Liew, Li TyngUNSPECIFIED
Subjects: T Technology > TX Home economics > Hospitality industry. Hotels, clubs, restaurants, etc. Food service
Divisions: Institute of Quality & Knowledge Advancement (InQKA)
Journal or Publication Title: Malaysian Journal of Quality
ISSN: 1823-7347
Volume: 2
Item ID: 16180
Uncontrolled Keywords: Service Recovery, Restaurant, Malaysia
Last Modified: 09 Mar 2017 06:18

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Filename: AJ_ERNEST CYRIL DE RUN MJQ 07.pdf

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