An excellent lecturer from students' perspectives: a study on two universities / Roslina Ab Wahid



Ab Wahid, Roslina (2005) An excellent lecturer from students' perspectives: a study on two universities / Roslina Ab Wahid. Malaysian Journal of Quality, 1. pp. 45-57. ISSN 1823-7347

Abstract

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Uncontrolled Keywords: Service quality, Higher education, Customer expectation
Subjects: H Social Sciences > HC Economic History and Conditions > Consumers. Consumer demand. Consumption
H Social Sciences > HF Commerce > Personnel management. Employment management > Performance standards
Divisions: Institute of Quality & Knowledge Advancement (InQKA)
Depositing User: Staf Pendigitalan 5
Date Deposited: 14 Mar 2017 05:10
Last Modified: 14 Mar 2017 05:10

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Filename: AJ_ROSLINA AB WAHID MJQ 05.pdf

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