Key success factors of TQM organizations : a review of the literature / Mohammad Zaki Ayob and Fatimah Mohd Saman

Ayob, Mohammad Zaki and Mohd Saman, Fatimah (2002) Key success factors of TQM organizations : a review of the literature / Mohammad Zaki Ayob and Fatimah Mohd Saman. Wahana Akademik, 1 (1). pp. 38-51. ISSN 1675-2414

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Abstract

The use of Total Quality Management (TQM) philosophy has increased over the years. TQM organizations have been found to out-perform the non-TQM organizations on several measures of organizational performance and employee satisfaction. Although some TQM programs may fail due to various reasons, the benefits such as better understanding of customers and improved employee performance are reasons for continued interest in TQM. This article attempts to review the literature on TQM. It seeks to provide the different perspectives on quality, defines TQM, traces its origin, and highlights the quality 'gurus'. At the end, the key elements contributing to the successful implementation of TQM are discussed.

Item Type: Article
Uncontrolled Keywords: Benchmarking, Continuous Improvement, Empowerment, Leadership, Motivation, Recognition, Reward, Total Quality Control (TQC), Total Quality
Subjects: H Social Sciences > HD Industries. Land use. Labor > Management. Industrial Management > Leadership. Transformational leadership
?? HD58.7-58.95 ??
H Social Sciences > HD Industries. Land use. Labor > Management. Industrial Management > Total quality management. Benchmarking
Divisions: Universiti Teknologi MARA, Kedah > Sg Petani Campus
Depositing User: Staf Pendigitalan 1
Date Deposited: 05 May 2015 03:14
Last Modified: 13 Nov 2017 05:56
URI: http://ir.uitm.edu.my/id/eprint/11844

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